I’m Daniel K. Ekrika, an IT operations and infrastructure professional with 8+ years of experience in enterprise support, networking and technical leadership. I’ve led a 26-person team supporting fourteen (14) offshore and five (5) onshore locations in the energy sector, with earlier experience in financial services. Based in Milton, Ontario, I’m now focused on IT opportunities in Canada.
Material Handling Equipment Operator
SEP 2026 - PRESENT
Temporary assignment at Princess Auto in Canada, started September 10, 2026. This current Canadian work experience sits alongside my focus on returning to an IT operations, infrastructure or technical support role.
IT Operations / Team Lead
JAN 2026 - AUG 2026
Led a 26-person team delivering IT services across fourteen (14) offshore and five (5) onshore locations. Coordinated service delivery, monthly SLA assessments, vendor priorities and quarterly hardware refreshes in business-critical environments.
IT Team Lead
JUN 2025 - DEC 2025
Led an 18-member IT and telecommunications team across offshore and onshore operations. Coordinated hardware refreshes and Windows upgrades, developed service workflows and worked with vendors to address operational priorities.
Senior IT Analyst
DEC 2024 - MAY 2025
Coordinated technical escalations, infrastructure upgrades and vendor activities. Maintained network uptime dashboards, configuration diagrams and operational documentation to support consistent troubleshooting and service delivery.
IT Infrastructure Analyst
MAY 2021 - DEC 2024
Supported enterprise networks and telecommunications infrastructure in a 24/7 environment. Implemented Cisco ThousandEyes monitoring, investigated connectivity issues and coordinated incident response and service restoration.
Regional IT Support
JAN 2018 - APR 2021
Delivered Tier 2 technical support across eight branch offices, including enterprise application support, connectivity diagnostics, backup operations and user training. Helped users work effectively with technology while supporting reliable day-to-day services.