Seplat Energy Plc engagement · via West Deve Company Limited
IT Service Leadership
Coordinating a 26-person team across fourteen (14) offshore and five (5) onshore locations
IT Service Leadership
Selected enterprise IT workContext
IT services spanned fourteen (14) offshore and five (5) onshore locations, requiring clear coordination between support teams, vendors and business stakeholders.
My contribution
Led a 26-person IT team, conducted monthly SLA assessments, established service expectations and escalation paths, and developed workflows to address ticket backlogs.
Outcome
Brought technical guidance, vendor coordination and shared service priorities together across distributed operational teams.
Areas of focus
Team leadership · SLA reviews · Service delivery